Nuvi

Visualize social data and manage brand reputation with comprehensive analytics.

Social Suite – Reputation equips location-based businesses with a comprehensive social media management platform. This tool unifies social publishing, listening, and responding across multiple channels. Users can tailor posts with location-specific dynamic fields and manage brand consistency through customizable approval workflows.

The Social Listening feature monitors audience conversations across thousands of channels, providing real-time alerts for brand mentions and trending keywords. It compares share of voice, reach, and mentions against competitors, offering insights into audience sentiment and engagement.

Social Responding consolidates real-time feeds of social content by location, allowing businesses to engage effectively with community posts and comments. The tool tracks response metrics, including time to respond, response rate, and closure time, supporting customer resolution processes.

Social Insights provides real-time, location-level data on post performance and marketing campaign impacts. Customizable dashboards and automated reports offer actionable insights to stakeholders, facilitating data-driven marketing strategies.

The platform also offers resources for optimizing social media strategies, including guides on publishing, social listening, customer service, and increasing sales through messaging.