Khoros

Enhance customer care and engagement while tracking performance.

Khoros combines generative AI with data and automation tools to create an advanced customer care platform. The system offers instant support that learns continuously and assists customers around the clock. It integrates AI bots, self-service knowledge, and live agent help into a digital concierge experience.

The Khoros Customer Care Cloud provides a unified platform for handling customer inquiries with personalized responses across multiple channels. AI-suggested recommendations help agents respond more efficiently, while conversation management tools determine optimal responses using natural language processing.

Khoros also builds powerful communities for information sharing and dialogue. These communities retain value over time, benefiting future users. The platform’s social media management solutions allow teams to execute cross-channel campaigns efficiently, reducing complexity and risks associated with global social media strategies.

Customer success stories highlight the long-term benefits of Khoros solutions, including improved access to customer interactions and support for implementing chatbots. The integration of generative AI opens up new possibilities for enhanced customer experiences.